"... Once the forum opened, thousands of conference-goers trekked across the mud each day and waited patiently for their turn at one of the 200 machines donated by Apple and Hewlett-Packard.They were greeted by Farwell’s all-female team, whose warmth and efficiency demonstrated their mastery of new technology and comfort in using it. When something went wrong with a machine or a server, they fixed the problem. When a visitor had trouble sending a message to a loved one or finding a document from the conference, a member of the team taught her how to do it for herself. Navigating computers at this time was a specialized skill set, and onlookers marveled at such technological prowess. ..."
LitHub
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